What our Customers say...
Our 20 year old carpet throughout the house was in TERRIBLE shape!! We have dogs & cats and there were different kinds of stains ALL over the place!! The two men came, gave me a very reasonable quote and then went to work. I was in complete awe (and shock!) when they were finished & I saw what they were able to do in just a few hours!! The stains were gone, the bad odor was gone, the carpet almost looked brand new. Ryan & James were SO professional and extremely thoughtful (my mother is elderly and has Dementia). They were so accommodating with her, making sure she was comfortable with what was going on the whole time. They are class-act men that make the Royston location a better place because they work there!
And Vanessa...I can’t say enough about her kindness! (I had to call & reschedule my appointment several times). She was SO understanding and patient with me every time!
I will no doubt, 100%, be calling SERVPRO again for EVERY need we may have with our carpet, upholstery cleaning, etc.
THANK YOU from the bottom of my heart for being such a wonderful group of people who truly make a difference in people’s lives!!
To whom it may concern,
I'm not sure who will open this email, but I ask that if you are not the General Manager or equivalent, that you please pass this on to them.
My elderly mother made a huge mess last night when she did not make it to her bedside toilet. We called several companies, and your company was able to come the soonest. We explained our embarrassing situation and Nicholas explained that it is no big deal, that you deal with that sort of thing all the time. He went above and beyond setting my wife at ease, that it was really no big deal. When your crew arrived, right when they said they would I might add, Nicholas preceded to assure me that it was no big deal and that they would do their best to make it "Like it never even happened."
Well, they did a fantastic job. Nicholas went over everything with me, he was exceptional in explaining what they would do and what we should expect. I couldn't have been more pleased. The crew that did the work got right at it and having been a Gen. Manager for most of my career, dealing with a labor force of tradesmen, I can tell you they were not fooling around. As I watched, it was obvious that they were doing their very best to give us the best possible job they could. No cutting corners or going through the motions. When the job was done, the transition was amazing. The room was clean and smelled very nice, and that - believe me - was a transformation!
I couldn't be happier with the service you offered, the job that was done, and the crew that was responsible start to finish. They should all be commended. Thank you for the fine job you did today, it was a real blessing.
Thanks to EVERYONE at SERVPRO for coming to the rescue for OUR Client! All of you did a great job from the second the vans were parked, until leaving. It is hard to top the highest possible ratings and the nice note our policyholder sent. Many thanks for the many jobs done for us over the years. You know we will continue to call!
They were kind, competent, knowledgeable, and thorough during the process. Thank you so much for the three young men, Aaron, Jeremy, and Nicholas, who came in during a stressful time. They provided wonderful service.
Everything went great! I have always been pleased with SERVPRO. I have used them in the past for carpet cleaning.
I cannot believe the carpeting. I had planned on pulling the carpet up but now it looks so good! It is amazing how clean you got my carpet. I will definitely recommend your services. (Carpet Cleaning)
The carpet looks great. I was amazed at how clean it came. It looks really good. (Carpet Cleaning)
The carpets, rug, and couch look so much better. I can't believe I let them get that dirty. I will definitely call SERVPRO more often to keep them clean. Nicholas and Jacques did a great job! (Carpet Cleaning)
I was very pleased. It looks very good. The guys were very professional. (Carpet Cleaning)
Oh yes, they did a great job. It looks so good I don't even want to step on it. They did an excellent job. (Carpet Cleaning)
Oh you all did an excellent job. I meant to keep the receipt out so I could give you the young man’s name. He did an excellent job. He was so nice. I don't know if you all give them a pat on the back or stars or whatever but he deserves whatever it is you all do. He did excellent. Please let whomever know that it was great. Thank you all. (Carpet Cleaning)
I am very pleased. The guys were real nice. It looks good. I appreciate the call back and the good service. (Carpet Cleaning)
We sure are pleased. They were very nice and everything looks great! Thank you so much. We wish we could have them out more often. All the Technicians are super nice! (Uphostery Cleaning)
Yes, we are very pleased! Keith did a great job. He got here on time and worked with us to make sure he did what we wanted. Next time we need a carpet cleaning service like this we will give you a call. (Carpet Cleaning)
We are MORE than pleased with our carpet cleaning! Those young men worked their tails off. They were most careful with everything. You are on our A list. They were so careful and worked hard. Just great. You are number one with us! (Carpet Cleaning)
They did a great job, we are very pleased with the service. The carpet looks much better than it did.(Carpet Cleaning)
The guys were extremely personable and friendly. It was a pleasant experience. (Carpet Cleaning)
I am absolutely pleased. Nick was a nice guy and gave wonderful service all the way around. We will definitely use you again to clean our carpets. (Carpet Cleaning)
I did not realize how dirty the carpet had gotten until I saw how clean it was the day after it was cleaned. I feel better about moving furniture in those rooms now. Will be calling to schedule them to clean my carpets upstairs in a few months. (Carpet Cleaning)
Very pleased. The technician did a good job and got the stains out that we couldn't get out the first time.(Carpet Cleaning)
Extremely Pleased with the work that Nick did. Carpets are like new and he did the whole nine yards. Got out the stains easily. Thanks! (Carpet Cleaning)
Your technician was wonderful! He did a great job and just one of the nicest people. He did just a miraculous job. The carpet looks brand new! He came in, went to work, and dried that carpet up and did not leave it soaking wet. He did the whole nine yards! (Carpet Cleaning)
Heaven Sent - Angels from above may they watch over you all and keep you safe from harm's way. Amen - Great Job (Carpet Cleaning)
I am so proud of your technician! He was so nice and professional and knew what he was doing. He has a great work ethic and I am so grateful to SERVPRO and definitely will recommend you to everyone! (Carpet Cleaning)
I appreciate your high quality of work, the happy customers, and that the final bills are fair and accurate. Anytime I see you guys on site, my stress level goes way down. Thanks, especially to Nick Freeman and Terry Wood. (In regards to many years of support and service when handling Insurance Claims) - Canon, Georgia